In this edition of PestWorld magazine, our focus is on customer management—a cornerstone of our profession. Our ability to provide exceptional service and build lasting relationships with our clients is essential to our success.

Good customer service means more than efficiently handling calls and scheduling. In top pest control services, A-plus customer service drives entire operations and growth. 

Here’s how to balance having those sometimes-difficult conversations and keeping your customers.

We’ll look at different scenarios and share ideas for how you can best equip employees to maintain professionalism while ensuring their mental health stays positive, too. 

Exceptional customer service is crucial for the longevity and success of any company in this industry. 

To protect your customer and your business, start every new client relationship with a solid contract that spells out exactly what services are covered.