While many think of the banking system, the electric grid and major retailers as the target for cyber-attacks, all companies—including pest-management firms—can find themselves in the crosshairs of a cyber-criminal, said Ari Rogoway, IT director of Sprague Pest, the largest commercial-only pest control company in the Western U.S.

Sarah Thomas-Clark, vice president of Thomas Pest Services, Inc., based in Schenectady, NY, is a third-generation pest control professional.

It’s not every day you find someone with 22 years in the business at the ripe age of 40. But then there is King Jones III, who started as a Terminix technician at the age of 18.

The hiring process brings its share of questions. Here’s where to turn for help.

How to handle complaints, negative feedback and hostile situations

A strong company culture is essential to providing world-class customer service and keeping employees focused, happy and on the job for the long term, several experts say.