10:00 am – 2:00 pm

User Group Training

If you are looking to make a new purchase or just looking to increase your knowledge on your current software or equipment, don’t miss the opportunity to meet with a selection of suppliers that are offering user group training in conjunction with PesTech3.0.

Exact times and sign up is confirmed directly with the supplier. The training is free and you can contact the suppliers below to reserve your spot. If you have any questions, please don’t hesitate to contact Alexis Wirtz at awirtz@pestworld.org.

11:00 am – 6:00 pm

Registration

2:30 pm – 4:00 pm

The Next Tech Paradigm Shifts That Will Change Your World
Peter Leyden, Reinventors
The Digital Revolution is really only getting started and there are more technological paradigm shifts on the horizon. Leyden draws off his two decades in Silicon Valley to explain what everyone needs to know about the Digital Revolution and its next phases: All about Apple and the mobile future, Google and the video future, Facebook and the future of collaboration. The talk looks at the next waves of technology, like in energy, developments related to technology, such as generational change, and how technology will ultimately help us solve our biggest challenges.

4:00 pm – 5:00 pm

Disruptive Technology
Dennis Jenkins, ABC Home & Commercial Services
Ray Johnson, Johnson Pest Control, Inc.
Justin McCauley, McCauley Services
Court Parker, Bug Busters, Inc.
As much as technology has advanced the world and the business of pest management, it can also bring new challenges. With a constant change in possibilities, pest management professionals should also be cautious of the ways technology can negatively impact a business. This panel will cover technology pitfalls that should be avoided and what new technology may impact the business of pest management in the future.

5:00 pm – 6:30 pm

Reception & Exhibits

7:30 am – 3:00 pm

Registration

7:00 am – 8:00 am

Breakfast & Exhibits

8:00 am – 9:30 am

Untethered Marketing: How to Effectively Use Mobile to Market Your Business
John Foley Jr., interlinkONE
During this fun and captivating keynote, mobile marketing expert and author of Untethered Marketing: The Role of the Cloud and Mobile Communications, John Foley, Jr., will walk you through the seemingly complicated world of mobile marketing, technology, and show you what is and is not working for pest businesses today. Your customers expect a flawless mobile experience and John will teach you how to not only give them the experience they want, but how to take it to the next level and reach prospects before your competitors on mobile devices. You'll leave with actionable advice that you can implement immediately.

9:30 am – 10:00 am

Group Discussion: Mobile Technologies
Facilitated by John Foley Jr., interlinkONE

10:00 am – 10:30 am

Refreshment Break & Exhibits

10:30 am – 11:30 am

Choosing the Right Device (Android vs. iOS)
Lee W. Crump and Thomas Tesh, Rollins, Inc.
This session will cover the differences between Android and iOS operating systems and devices and review their strengths and weaknesses. What are the key considerations in deciding which is the right one for your business? What might the future look like for these devices?

10:30 am – 11:30 am

On the Road: Using Technology to Increase Sales and Efficiency
Matt Beckwith, Clark Pest Control
Cleveland Dixon, Holiday Termite & Pest Control
Bobby Jenkins, ABC Home & Commercial Services
Being mobile can offer your outside sales force and technicians a more efficient way to run routes and capture information. Hear from these speakers on what they have used in the field to increase efficiency, save on costs and create a more streamlined system.

11:30 am – 1:00 pm

Lunch & Exhibits
Sponsored by:

1:00 pm – 2:30 pm

General Session: Wearables for the Service Industry
Ari Rogoway, Copesan
Wearable technology is advancing exponentially and preparation for its use is vital. Many types of wearable devices exist. We will take a look at some devices which will become important to our industry specifically. Maintaining our field staff’s connection with customers, and with our companies, is crucial. Some wearable devices can be used today for this very purpose. Other devices require more planning within the next few years to provide time for field staff to embrace the technology while also building their sentiments about wearables as being easy and efficient; not as cumbersome or a hindrance. Reflecting upon past technologies once relied upon, yet now obsolete, will provide insight to the introduction and inclusion of wearable devices for field staff’s use within their work life to enhance harmonious field service relationships.

2:30 pm – 3:00 pm

Group Discussion: Mobile Wearables

3:00 pm – 3:15 pm

Refreshment Break & Exhibits

3:15 pm – 4:15 pm

Office Technologies to Maximize Income Potential
Michael Cadenhead, Cadenhead Service Pest Control
Pete Putterman, Oliver Exterminating
Scott Steckel, Varment Guard Environmental Services, Inc.
Not only can technology help your technicians on the road, there are multiple ways to help your office run more effectively as well. Learn new ways to streamline your office operations and save on time, paper and money!

3:15 pm – 4:15 pm

What You Need to Know about Compliance and Security
Megan Delany, Dentons US, LLP
Chester Richie, WorldPay
With the advancement of technology comes new challenges with security and the new legal concerns associated with storing customer information. Learn how to protect yourself from liability and how to secure your information from online hackers.

6:00 pm – 7:30 pm

Reception | Tech Museum of Innovation

7:30 am – 12:00 pm

Registration

7:00 am – 8:00 am

Breakfast & Exhibits

8:00 am – 9:30 am

General Session: How Big Data Can Help Your Business
David Strom, David Strom, Inc.
The use of Big Data is growing rapidly as companies seek to use its power to help improve business efficiency and look for new business opportunities. Big Data can be found in many different industries and applications, and is quite trendy with numerous articles about its use. In this presentation David will go beyond the hype and get down to the practical matters of how its techniques can be used to increase profits, understand your customers, and deliver better and timelier services.

9:30 am – 10:00 am

Group Discussion: Big Data
Facilitated by David Strom, David Strom, Inc.

10:00 am – 10:30 am

Refreshment Break & Exhibits

10:30 am – 11:30 am

Predictive Analysis to Anticipate Future Outcomes
Tyler Kizerian, Lava Surf
How can you use technology to better predict future outcomes for your business? In this session you will learn simple ways to increase your exposure to potential customers and learn their purchasing style in order to make them a permanent customer.

10:30 am – 11:30 am

Increase Sales Through Customer Data You Already Have
Kevin Burns, Arrow Exterminators
Billy Tesh, Pest Management Systems, Inc.
With all the data collected from customers, how can a business use this to more effectively service that customer and find new ways to offer additional services that fit their specific needs. This session will offer tried and true ways of using what you already have to make the most out of your data and offer your customers more personalized service.

11:30 am – 1:30 pm

Luncheon & Closing General Session: Lessons Learned
Richard Estrada, ATCO Pest Control
Dennis Jenkins, ABC Home & Commercial Services
Garrett Thrasher, Thrasher Termite & Pest Control, Inc.
Hear from your industry peers on their successes and challenges with implementing new technologies in their businesses.

2:30 pm – 3:30 pm

Optional Tour: Google
Please Note: There is a 15 person limit for this tour, based on a first-come/first-serve sign-up.

2:00 pm – 5:00 pm

Optional: GreenPro Training
Allie Taisey, National Pest Management Association
In 2015, QualityPro launched the new GreenPro service certification. GreenPro now allows companies to submit their green service protocols to be certified GreenPro. Join representatives from QualityPro to learn how your company can earn, maintain, and utilize the elite GreenPro certification. Attendees will fulfill the continuing education requirements for GreenPro.

5:30 pm – 7:00 pm

GreenPro Reception