education & events

Getting Back to Business & Back to Bugs in 2021

NPMA's Back in Action series is a four-part training designed to prepare managers, office staff and technicians to hit the ground running in 2021. This comprehensive training series covers everything from productivity solutions and HR training to advanced pest control education. Sign up for one (or all) of these trainings and get ready to elevate your business and earn valuable CEU credits! 


Discounted pricing for NPMA members!

$75 per training for NPMA Members / $100 per training for Non-Members

Get more bang for your buck with these educational 3 hour trainings! With no time away from your office and no travel expenses required, these trainings are a great value and provide an opportunity to take your expertise to the next level - all from the comfort of your home or office. Click the blue registration buttons below to secure your spot today!


Back to Business

January 22, 2021 / 1:00pm - 4:00pm ET

Budgeting Basics: How to Fast Track a Budget

Audrey Hall, President, EcoServe Pest Services, Orchard Park, NY; Tony DeSimone, You’re the Expert Now; Caitlin Justice, Blades of Green Pest Control, Edgewater, MD

In pest control, a flashlight is one of the most basic but essential tools for the job. Trying to service an account without a flashlight can leave you feeling completely lost! Much like a flashlight, a financial budget is one of the most critical financial tools for running any business that is often forgotten because, quite frankly, there are just too many hats to wear! Learn how to develop and navigate a budget like a pro from small business expert Tony DeSimone of “You’re the Expert Now.” Then, learn what makes a pest control budget unique and what key numbers to watch for with Caitlin Justice, Financial Analyst from Blades of Green on.

Paid Sick Leave and Handling Extended Absences Due to COVID

Shay Runion, Arrow Exterminators, Atlanta, Georgia

The COIVD-19 global pandemic has forever changed the way that pest management firms approach the wellbeing of their employees and clients. In this session, learn what an employer’s obligations are regarding sick leave and extended absences due to COVID-19 and find out how companies are adapting when a team member becomes sick or requires extended leave to attend to a family member.


Maximizing Productivity of Customer Service Representatives and Office Staff

Tyler Oliver, Edge Pest Control, Orem, UT

Managing and coaching office-based personnel for peak productivity is essential for a well-run business. What can owners and managers do to ensure that office staff are productive? How has remote work changed the way we think about these responsibilities? What tools are available to help maximize productivity? Tune in to find out.


Back to Bugs: Rodents

February 26, 2021 / 1:00pm - 4:00pm ET

Keeping Roof Rats from Turning Your Rodent Control Efforts into a Circus 

Ashley Roden, Sprague Pest Solutions, Tacoma, Washington

Roof rats can be one of the most difficult pests to control, but it doesn’t have to be that way. The first step in developing an integrated rodent management plan for roof rats is understanding the predictable behaviors that roof rats exhibit and taking advantage of those habits. In this webinar, take away practical knowledge about how to identify, evaluate and control roof rats in a way that will make you a rodent management star.

Optimizing Rodent Control for Commercial Accounts

Wade Huggins, ACE, Cooks Pest Control, Decatur, Alabama

The needs of residential and commercial clients are different, and so is the way that pest control technicians approach rodent control in these accounts. Third party inspections, consumer sensitivities, and numerous other factors must be considered as rodent prevention and control programs are implemented. Explore how to develop a plan that will maximize your efforts to keep your client’s facility free of rodent infestations.

Managing House Mice: America’s Most Common and Most Under-Appreciated Rodent Pest 

Bobby Corrigan, RMC Consulting, New York, New York

The humble house mouse is the most commonly encountered rodent pest in the United States. The house mouse’s small body size, high reproductive potential and ability to adapt to a wide range of habitat are but a few of the secrets of this ubiquitous pest’s success. In this webinar, learn how understanding the behaviors of the house mouse can help boost management plans and increase customer satisfaction.



Back to Bugs: Wood Destroying Organisms 

March 26, 2021 / 1:00pm - 4:00pm ET

Everything You Never Knew You Wanted to Know About Carpenter Bees

Mark Vanderwerp, BCE, Rose Pest Solutions, Troy, Michigan

Forget termites and powderpost beetles for a minute, let’s talk about carpenter bees. When it the last time you deepened your knowledge of the only group of bees that actively mines into sound, structural wood? Carpenter bees are caught between being a beneficial pollinator and a wood destroying pest. This session will provide insights into carpenter bee identification, biology and behavior and provide tips for inspection, treatment and getting the facts straight for your clients.

Termites: Understanding the Past and Looking to the Future

Phil Koehler, PhD, University of Florida, Gainesville, Florida

Termite control has changed drastically over the years, from Abe Lincoln replacing logs in houses to the newest techniques of soil treatment, wood treatment, and baits. Changes have been driven by industry, but also supported by data from researchers. This webinar will cover factors that are driving change and more effective termite protection for customers.

Meet the (Wood Destroying) Beetles! 

Gene White, BCE, Rentokil Steritech, Reading, Pennsylvania 

Wood destroying beetles are notoriously tricky to identify. Couple identification difficulties with challenges determining activity levels and proper treatment methods and you have the perfect storm for a problematic pest. Join an industry expert as we explore the most common wood destroying beetles and learn practical tips for managing this vexing group of pests.



Back to Bugs: Flies, Ants, and Spiders

April 23, 2021 / 1:00pm - 4:00pm ET

Big Picture Pest Control for Small Fly Problems

Dan Baldwin, Terminix International, Memphis, Tennessee

Small flies come in many different forms – drain flies, phorid flies, fungus gnats… the list goes on and on. One thing that these pests all have in common is that it take a big picture approach to control these small flies. Understanding, locating, and eliminating the source of the infestation is key to control, but it’s never a simple task. Learn how to make a major impact on your next small fly job in this webinar packed with practical information that you can put to use today!

Uncontrollable Ants... Or are They?

Faith Oi, PhD, University of Florida, Gainesville, Florida

Ants are America’s number one pest. This pest is so ubiquitous that some consumers and pest management professionals alike have resigned themselves to the notion that they can’t be controlled.But that’s not the case. Find out how science can inform your ant management program and learn the facts about ant ID, biology and how this information can be leveraged to increased customer satisfaction.

Beyond the Brown Recluse: Managing Nuisance Spiders in Homes

Blake Layton, PhD, Mississippi State University, Mississippi State, Mississippi

Spiders are one of the five most commonly reported pests that American consumers seek professional help for. Brown recluse spiders get the lion’s share of attention when it comes to spider management training, however, this session will take a look at all of the other spiders that invade homes, causing problems for clients. Learn the most common species, how to identify them, and practical control methods that will supplement your spider control game plan.