QualityPro Client Service Professional Exam
Online Exam
This exam proves a client service professional's expertise. Exam topics are vocabulary, ways to deliver exceptional customer service, characteristics of a great customer service professional, organization and time management skills, being resilient, technology, math and money aptitude, routine job tasks, customer retention, cybersecurity, listening, verbal communication, questioning techniques, nonverbal communication, phone calls, e-mail, texting/chat/direct messaging through a service app, customer walk-ins, delusory infestation, where to find reputable information, interoffice communication & interactions, understanding others’ roles, and office safety.
Your company must be maintaining QualityPro accreditation to enroll.
Price: Free
